FAQs

Orders placed before 3:00 PM from Monday to Saturday will be delivered in two to three business days, and orders placed after 3:00 PM will be delivered in four to five business days.

During sales or promotional events, we do get a little busy and may require an additional two to three business days to deliver your order.

Once our delivery partner receives your order, they will dispatch it directly to your address. If you are unavailable when they arrive, they will make two more delivery attempts.

If you’re still unavailable after the third attempt, your order will be returned to us. Call us on 1800-123-1555 within one working day of the third attempt and we’ll schedule another delivery in one to two business days.

Delivery is free on orders of Rs. 1,000 and above. If your total order is less than Rs. 1,000, you will be charged Rs. 100 for delivery.

If you've opted for Cash on Delivery, you'll have to pay an additional charge of Rs. 30 on your order.

Your delivery charges will be displayed during the checkout process.

You can set up your LifestyleStores.com account in two easy ways - either from our Sign Up page or with your Facebook profile.

To set up your account using our Sign Up page, simply follow these steps:

1. Click 'Sign In' at the top of the page.
2. Click 'Sign Up' from the drop-down box.
3. Enter your name and email address.
4. Create a password and confirm it.
5. Select your gender.
6. Click 'Create Account Now'.

To set up your account with your Facebook profile, follow these steps:

1. Click 'Sign In' at the top of the page.
2. Click 'Sign In' with Facebook.
3. Click 'OK' on the permissions dialog box that appears on your Facebook page.

LifestyleStores.com will use your Facebook details to create your LifestyleStores.com account.

You’re good to go. Happy shopping!

We’re sorry, you will not be able to change the email address you’ve used to create your existing account. If you’d like to use a different email address, you’ll have to sign up and create a new account.

Don’t forget, to transfer your Landmark Rewards points to your new account, you must first unlink your Landmark Rewards account from your existing LifestyleStores.com account. You can do this by calling our Customer Service team on 1800-123-1555. Once you’ve created your new LifestyleStores.com account, you’ll be able to link it with your Landmark Rewards account from your My Account page.

To change your password:

1. Sign in to your LifestyleStores.com account.
2. Go to the My Account section.
3. Go to your Profile page.
4. Click 'Change Password'.
5. Enter your current and new password (something secure that's easy to remember), and confirm it.
6. Hit the Save Changes button.

To add, delete or change your debit or credit card details:

1. Sign in to your LifestyleStores.com account.
2. Go to the My Account section.
3. Click on the Payment link
4. Add or delete Debit or Credit Cards as needed, and select your default payment card.

To change your billing address:

1. Sign in to your LifestyleStores.com account.
2. Go to the My Account section.
3. Click on the Address Book tab on the left of the page.
4. Click on the Add a New Address link at the top of the page.
5. Make your changes and save your new billing address.

Your account, Debit Card and Credit Card information are secured by best-in-class 256-bit SSL encryption. To keep your personal and payment details safe, we ensure that sensitive and private data exchanges between you and LifestyleStores.com happen over a Secure Sockets Layer (SSL) communication channel, and are encrypted and protected with digital signatures.

SSL-secured communication channels are specially designed to protect all personal and sensitive information sent over the Internet. For security reasons, we only store and display the last four digits of your Debit Card or Credit Card number and card expiry date when placing an order.

No, you can use one account to shop all Landmark brands online. After you sign up for one of our brands, use the same username and password to sign in for other brands. You’ll be able to view and manage all your information in one place.  

If you have a LandmarkShops.in account, you can continue to sign in to the brand sites with the same username and password.

At the moment, you can shop these brands online:

Lifestyle - www.lifestylestores.com

Max - www.maxfashion.com

Easy!

1. Find the items you want to buy by searching for them or by browsing our departments.
2. Add these items to your basket with the 'Add to Basket' button.
3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button.
4. Enter your shipping information and click the 'Ship to this Address' button.
5. Enter your payment information and click the 'Continue' button.
6. Review your order and place it using the 'Place Your Order' button.

That’s it! You’re all done.

If you need any help along the way, give us a call on 1800-123-1555, Monday to Friday, 9:00 AM to 7:00 PM, so we can talk you through it.

At the moment, we only accept orders placed through the LifestyleStores.com website and apps.

Yes, you can. Simply skip the sign-in process and shop as a guest. You’ll only need to enter your address and payment information when you check out.

Yes, we offer the universal basket facility, which allows you to shop all our brands together in one convenient session.

Simply click on the Shop More Brands button on the top of your home page and select which brand you wish to shop. You’ll be directed to that brand’s site.

All the products you choose (from across our brands) will go to a single universal basket and you’ll be able to complete your shopping in a single checkout.

We regularly update our product range with new items, but every once in a while you may miss out on something. Enter your email address in the Notify Me box next to the product, and you'll be the first to know when it's back in stock.

Call us on 1800-123-1555 and we'll help you cancel your order. Do remember that you can only cancel orders that are in the Processing stage. Go to the Orders section in My Account to check the status of your order.

If your order has already been dispatched, then wait for it to arrive and refuse to accept the delivery.

That sounds terrible. Fortunately, if a Thank You screen hasn't been displayed, it means your order hasn't been processed. Restart the process and try again.

We accept a variety of payment methods:

• Visa or MasterCard Debit and Credit Cards.
• NetBanking.
• Cash on Delivery.
• Wallets such as Paytm, MobiKwik and JioMoney.

Please note, Cash on Delivery is not available at all locations, so do check your Pincode to confirm that it is available for you.

Yes. We use best-in-class 256-bit SSL encryption to secure and protect your shopping experience.

A wallet is a convenient digital payment method that allows you to pay for your purchases digitally and securely, instead of worrying about paying by cash.

You can pay easily for your purchases on LifestyleStores.com using popular digital wallets such as Paytm, MobiKwik or JioMoney.

Here's how you can pay using Wallets:

1. Add the products you want to your basket and checkout.
2. At the Payment page, you will see 5 payment options, including Debit Card, Credit Card, Cash on Delivery, NetBanking and Wallets. Click on Wallets.
3. Select the wallet you want - Paytm, MobiKwik or JioMoney.
4. Once you're redirected to the wallet portal, sign in to your wallet account. You'll be able to pay with the money available in your wallet.

That's it!

To do that, the wallet app needs to be downloaded to your mobile device.

Download the wallet app on your Android phone or iPhone and install it.

Yes, if you have a LifestyleStores.com Credit Voucher, you can combine it with your wallet while making a payment.

The maximum order value for Cash on Delivery purchases is Rs. 5,000. If you wish to shop for more than Rs. 5,000, you can opt to use your Debit or Credit Card, pay via NetBanking, or through Wallets.

Our courier partners are unable to offer the Cash on Delivery service at a few locations. If you live in one of these locations, you can still choose to pay via NetBanking, Wallets or by Debit or Credit Card.

If our courier partner cannot offer Cash on Delivery for your address, try NetBanking or pay with your Debit or Credit Card. If you do not have these facilities, do get in touch with your bank to activate them easily.

You can also choose to pay using one of the digital wallets we offer, such as Paytm, MobiKwik or JioMoney.

Yes, you will have to pay a Cash on Delivery charge of Rs.30 in addition to the shipping charge.

No, there are absolutely no hidden charges. Octroi or sales tax is borne by LifestyleStores. You pay only the amount that you see in your order summary.

If your payment has failed, please try again after checking whether your account details, billing address, Debit or Credit Card details, NetBanking details, Wallet details, or any other payment-related information is accurate.

Check that your internet connection is working.

If any amount has been debited during the failed transaction, it will be credited back to your bank account, Credit Card or Wallet within seven business days.

FastPay is our lightning-fast payment feature that allows you to shop with just 1-click. To activate FastPay, head to the FastPay section under My Account, add your default shipping address and payment preference. That's it. Use the 'Pay now with FastPay' button on a product's page and enjoy faster shopping.

You should use FastPay to enjoy lightning-fast, 1-click shopping. With FastPay, you can checkout directly from the product page itself, and not have to go through the usual Basket, Shipping, Payment and Review pages.

For maximum safety, we use an industry standard 256-bit SSL encryption while transmitting and storing cards in our system. Following global best practices, we only store the last 4 digits of your card number along with the expiry date. We never store your CVV number and Verified by Visa/3D-secure passwords.

1. Create a LifestyleStores.com account or sign in to your existing one.
2. Go to the FastPay section in My Account and click on 'Get Started Now'.
3. Select a payment method - either Cash On Delivery or Debit or Credit Card.
   1. If you choose to pay by Debit or Credit Card, you can either use an existing card or add a new one.
   2. If you choose Cash On Delivery, click on Save & Continue to Shipping
4. Now enter your shipping address. You can either select an existing address or add a new one.
5. Finally, click on 'Save Address & Continue'.

You're good to go. Go to any product you would like to shop, and you will see that the 'Pay Now With FastPay' option is enabled for you."

FastPay supports Visa or MasterCard Debit and Credit Cards.

Absolutely! Select 'Cash on Delivery' as your default payment method and shop away.

You can shop for anything and everything on LifestyleStores.com with FastPay.

To make changes to your FastPay settings, follow these easy steps.

1. Go to My Account and click on FastPay.
2. Once you are at the FastPay page, you can:
1. Change your default card.
2. Add new addresses and payment methods.

To change your default shipping address or payment method, click on the Set as Default button right next to your preferred option.

You can add as many cards as you want for your convenience. If you have multiple cards saved in FastPay, the default card selected will be used when you shop. You can change the default setting whenever you like.

Sure, you can delete a card anytime from your FastPay settings. Once it is deleted, your card is completely erased from our system. Just remember - if you remove all your cards, FastPay will be turned off on your account.

Yes. If you've enabled FastPay on the desktop site, it automatically becomes available for you on the mobile site and vice-versa. Store your details just once in your account and enjoy the convenience of FastPay on any of your devices.

You can also set up the FastPay option on our Android and iPhone apps.

Orders placed before 3:00 PM from Monday to Saturday will be delivered in two to three business days, and orders placed after 3:00 PM will be delivered in four to five business days.

We're sorry, but we won't be able to change your delivery address after your order has been placed. You'll need to cancel your order by calling us on 1800-123-1555 and then place a new order with the corrected address.

No, we do not offer this facility at the moment.

We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.

Of course! Call us on 1800-123-1555 and we'll sort it out.

Yes, please keep your valid ID handy to show our delivery partner when they deliver your order.

Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own.

Please call us on 1800-123-1555 to create a return request and we'll arrange a pick up for you.

1. Call us on 1800-123-1555 to arrange for a pick up.
2. Place your return in its original packaging and make sure that all tags, accessories and parts are included.
3. Pack it well and secure it with tape before handing it over to our courier partner.
4. Please ask for an acknowledgment receipt after handing over the sealed packet of the product you wish to return.

That's it!

We will arrange a pick up within 3 business days, once the return request has been made.

After we check your returned items, we'll approve your refund accordingly. Your bank may then take 2-7 business days to process the transaction.

If you've paid with cash, you will receive a Credit Voucher that you can use to shop on LifestyleStores.com.

If you've opted to pay by Wallets, your refund will be credited back to your wallet.

If you've paid for your order by cash, you'll receive a Credit Voucher worth the full value of your return. These are single-use vouchers valid for 6 months from the date of issue, and you can use yours to shop for Lifestyle products online.

Each Credit Voucher can only be used once. If you shop for less than the value of your voucher, you will lose the balance. So make sure you get your money's worth.

We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.

We do not accept:

• Lingerie, undergarments, swimwear and socks.
• Fragrances, toiletries, cosmetics, beauty and skincare products.
• Watches, sunglasses, fashion jewellery, glassware and handbags.

Please return your items in their original packaging, within 15 days of delivery. Double-check that you've included all the tags, accessories, promotional gifts and warranty cards that came with your order.

Yes. When scheduling a return by calling us on 1800-123-1555, please wrap the returned products before handing them over to our courier partner.

Yes, you can.

In such cases, you will have to return all the items that were part of the promotion. Once we receive all the items, we will issue your refund to your bank account, Credit Card or Wallet as the case may be, or issue a Credit Voucher, if you opted for Cash on Delivery.

Whether you return your order partially or fully, your LifestyleStores.com voucher will be cancelled. You will however, receive a refund for your return.

If you've already spent your voucher, the value of the voucher will be deducted from your refund.

Yes, you will. We'll be happy to give you a full refund when you return your order.

We're sorry, we do not offer this facility at the moment. You can always return the product and use your refund to make new purchases on LifestyleStores.com.

It takes four to five business days to receive the returned item and perform a quality check.

We will then take two business days to issue the refund.

Your bank or card issuer may take a further two to 7 business days to process the transaction. Get in touch with them to know more.

It takes four to five business days to receive the returned item and perform a quality check.

We will then take two business days to issue the refund.

Your wallet service may take a further two to 7 days to process the transaction. Get in touch with them to know more.

We're sorry, we do not offer cash refunds when you return Cash on Delivery purchases. We'll be happy to issue a Credit Voucher for the full value of your return. Credit Vouchers are single-use vouchers valid for 6 months from the date of issue, which can be redeemed against purchases on LifestyleStores.com.

If a Credit Voucher is used towards a purchase that costs less than the value of the voucher, you lose the balance amount of the voucher. So make sure you get your money's worth.

We will issue a Credit Voucher for the same value as the Landmark Rewards points you've spent. It will be valid for 6 months from the date of issue, and you can use it to shop on LifestyleStores.com.

We will issue a fresh Credit Voucher for the same amount as your existing one. Your new Credit Voucher will be valid for 6 months from the date of issue, and you can use it to shop on LifestyleStores.com.

We will issue a fresh Credit Voucher for the same value as your existing Credit Voucher, valid for 6 months from the date of issue. The rest of your payment will be refunded to your Debit or Credit Card.

No problem. After we verify your returns, we'll issue a fresh Credit Voucher to replace your existing one. The remaining amount will be refunded to your Debit or Credit Card.

While processing a refund in these cases, we consider the proportionate value of the Credit Voucher (or Landmark Rewards points if you've shopped with them) in relation to all the products in the order and their total product value. If you want to cancel or return a part of your order, we will issue a new Credit Voucher for the proportionate value of the Credit Voucher or Landmark Rewards points. The rest of the amount will be refunded to your Debit or Credit Card, bank account or wallet, as the case may be.

For example, consider an order with three products worth Rs.500 each, having a total value of Rs.1500. The order was partly paid for by using a Credit Voucher or Landmark Rewards points worth Rs.300 and the rest of the amount was paid for using any online payment method such as Debit or Credit Card, NetBanking or Wallets. If you return one product, you will receive a new Credit Voucher for Rs.100, which is equivalent to the Credit Voucher or Landmark Rewards points in proportion to the order value, and the remaining Rs.400 will be refunded to your Debit Card, Credit Card, bank account or wallet.

Your refund will be issued after deducting the proportionate value of the discount applied using promo code on the product that you’re returning or cancelling.

This means that you get back exactly what you paid for the product you’re returning.

If the order value does not drop below the specified amount even after returning or cancelling a part of your order, you’ll still be eligible for a part of the promo discount. Your refund will be issued after deducting the proportionate value of the discount applied on the product that you’re returning or cancelling. This means that you get back exactly what you paid for the product you’re returning.

Please note, we do not deduct the full value of the promo code you’ve applied in these cases.

We don't offer this facility at the moment.

No worries. Please report the defective or damaged products to our Customer Support team within 24 hours of delivery via email on [email protected]. You must attach images of the product clearly highlighting the damage or defect.

Our Customer Support team is here to answer your questions. Call us on 1800-123-1555.

Our online prices are usually the same as our in-store prices. However, we do occasionally run exclusive online or in-store promotions that may result in price differences.

If you have bought clothing from us, you may notice a soft tag on one of the inner seams. This is the security tag. You'll find it sewn on next to the garment care or washing instructions label.

You must remove this security tag to prevent it from being reactivated. Take care not to cut too close to the seam and damage the garment.

Do remember that once you remove the tag, you will not be able to return or exchange the product. Of course, if the item is defective, we'll gladly take it back even without the security tag.

Yes. We regularly run offers, promotions and exclusive online sales on LifestyleStores.com. Check the site regularly for new offers, or sign up for our newsletter to get all the latest deals delivered to your inbox.

Our store locator will help you find the nearest Lifestyle store.

You can find out more about the Landmark Group by visiting our corporate website.

We have two types of emails -- one for offers and updates, and the other for product alerts on out-of-stock items.

To sign up for offers and updates, head to the bottom of any page and sign up from there.

To receive an alert on a product that's out of stock, sign up from that product's page itself.

Landmark Rewards is the Landmark Group’s award-winning loyalty programme, which allows you to earn points on purchases and spend them for instant savings.

Landmark Rewards members also enjoy exclusive offers, special invitations to in-store activities and sale previews, birthday bonus points, and a whole lot more!

Here’s how:

Shop at any Landmark Group store - Lifestyle, Max, Spar, Home Centre, Splash, Melange, Bossini, Krispy Kreme or Fun City.

Fill in the Landmark Rewards enrolment form, and share your mobile number.

That's it! You are now a privileged member of Landmark Rewards. Use your mobile number to access the programme.

You’ll first need to create a LifestyleStores.com account.

If you already have a LifestyleStores.com account, link your Landmark Rewards membership to it by clicking on the Landmark Rewards tab in the My Account section.

You will start earning points once you've spent a total amount of Rs. 1,000 across Landmark stores or at LifestyleStores.com.

No, it's absolutely free. Landmark Rewards offers you lifetime membership with no annual fee and no minimum spend.

No, you'll need to link your accounts first to be able to earn points on your purchases.

Yes. If you return an item, the points you've earned on your purchase will be debited from your Landmark Rewards account.

Yes, you can earn points on Credit Vouchers, but not on other promotional vouchers.

Your Landmark Rewards points will be credited 21 days after delivery, and you'll be able to spend them after that.

To pay with your Landmark Rewards points, your LifestyleStores.com and Landmark Rewards accounts must be linked.

Here's how to link them together:

You’ll first need to create a LifestyleStores.com in account.

If you already have a LifestyleStores.com account, link your Landmark Rewards membership to it by clicking on the Landmark Rewards tab in the My Account section.

You will start earning points once you've spent a total amount of Rs. 1,000 across Landmark stores or at LifestyleStores.com.

And here's how you can pay with your Landmark Rewards points:

1. Sign in to your account on LifestyleStores.com.
2. The Pay with Landmark Rewards point slider on the Payment page will help you decide how many points you can spend and calculate your discount.
3. Use the slider to get your desired savings.

That's it!

After you've linked your Landmark Rewards account, check your points in the Landmark Rewards tab under the My Account section. You can also see the available points under your name at the top of the page. You must spend 166 points or more to save using Landmark Rewards points.

If you feel that the points showing in your account are incorrect, contact Landmark Rewards Customer Care on 1800-208-2444 (10:00 AM to 10:00 PM) or on email at [email protected].

Your points will be credited 21 days from the date of delivery, and you can spend them when you shop. The points will be valid for 12 months after they are credited.

You must have a balance of least 166 points to be able to pay with Landmark Rewards points. You'll have to spend 166 points or more at a time, when you shop. Please note that Landmark Rewards points do not cover your shipping costs.

When you return an order placed using Landmark Rewards points, we'll issue a Credit Voucher for the value of the Landmark Rewards points spent.

This voucher will be valid only on purchases from LifestyleStores.com for 6 months from the date of issue. And you can earn points when you shop with it.

When you cancel an order placed using Landmark Rewards points, we will reimburse the value of the points that you've spent. A Credit Voucher for that amount will be emailed to you. The points you've earned on your order will be taken back.

This usually happens if you do not have the required minimum of 166 points.

If you have 166 points and still cannot see the Pay with Landmark Rewards option, there's an issue with your Landmark Rewards account. Please contact Landmark Rewards Customer Care on 1800-208-2444, from 10:00 AM to 10:00 PM or email [email protected] for more information.

If you get your verification code or mobile number wrong too many times while attempting to link your Landmark Rewards and LifestyleStores.com accounts, your account will be locked for security reasons.

Please call us on 1800-123-1555 and we'll help you unlock it.

We can definitely help you update your Landmark Rewards card details. Call us on 1800-123-1555 and we'll sort it out for you!

To make changes to the personal details on your already-linked Landmark Rewards account, you could:
- Sign in to your online account at LifestyleStores.com.
- Contact Landmark Rewards Customer Care on 1800-208-2444, between 10:00 AM and 10:00 PM.
- Send an email to [email protected].

No. Your Landmark Rewards card will remain active even if you don’t use it. However, please note that Landmark Rewards points are valid only for 12 months. Points cannot be credited back to your account once they expire.

To cancel your membership, contact us on 1800-208-2444 from 10:00 AM to 10:00 PM, send an email to [email protected] or message 'UNSUB' to 56767.

No, you cannot transfer your Landmark Rewards points.

There are five different ways in which you could check your balance:

1. Sign in and click on the Landmark Rewards tab under the My Account section.
2. Take a look at the Landmark Rewards points slider on the payment page during checkout.
3. Sign in to your account on landmarkrewards.in.
4. SMS 'LANDMARK' to 56767.
5. Contact Landmark Rewards Customer Care on 1800-208-2444 (10:00 AM to 10:00 PM) or on email at [email protected].

You'll need to link your accounts first to be able to earn points on your purchases.

When you shop and pay on our site or apps with your Landmark Rewards Standard Chartered Bank Credit Card, you’ll earn 2 Landmark Rewards points for every Rs.200 of shopping.

You can also spend any points that you earn through the Landmark Rewards Standard Chartered Bank Credit Card on LifestyleStores.com.

You can exchange merchandise you’ve bought from one of our stores within 30 days, subject to the following conditions:

• The merchandise to be exchanged should be intact, unused, in its original packaging and with barcode tags.
• The original invoice must be included with the merchandise to be exchanged.
• No cash refunds will be given. You’ll receive a credit note with a validity of 90 days (from the date of issue of the credit note).
• We do not exchange fragrances, toiletries, cosmetics and skin care products, watches, jewellery, handbags, lingerie or undergarments, socks, furniture, glassware and electrical appliances.
• Lifestyle International Private Limited reserves the right to amend the terms of the policy without prior notice.

We’re sorry, this facility is not available at the moment. However, we’re working to make this available soon, so watch this space.

You'll find more information about the Landmark Rewards loyalty programme on their official website.